Volunteer FAQs

CityFolk Volunteer


Absolutely!  Read about the job descriptions for each area HERE.

Our registration is on a first-come, first-served basis and we don’t offer a waiting list for registration. We encourage all of our volunteers to sign up right away when registration opens, but you can always try checking back periodically to see if there’s room. Our leaders sometimes add additional spots to the team based on new or changing festival information.

YES! Our volunteer registration is done online and in order to complete it, each volunteer MUST have their OWN unique email address. 

Definitely! That’s one of the great benefits of volunteering at CityFolk. You can see shows on your days off, and before or after shifts. To be entitled to free admission throughout the festival, you must attend all of the shifts that you sign up for.

  • New volunteers: You must attend Orientation Night or complete your first volunteer shift before attending any shows.
  • Returning volunteers: If you’re in good standing, you will be able to go to shows before your first shift.

No, volunteers on our Photo Team do not have the opportunity to take photos of our artists.

Our volunteer Photo Team focuses on capturing our volunteer program in action. We have over 1000 volunteers who make our festival possible, and we need group shots, portraits, action shots and crowd shots of the volunteers at our great event.

Click HERE to check out the 2018 volunteer Photography’s team collection of CityFolk photos!

If you are interested in applying for our Photo Team, we require a photography-based résumé and online portfolio. We suggest highlighting your ability to take engaging photographs of people outside and in a busy environment. Please keep in mind that we typically have only 2-5 positions to fill each year. *You can email your resume and portfolio to photography@cityfolkfestival.com*

Tip money collected at the beverage areas of the festival supports volunteer appreciation initiatives. Primarily, the funds provide the delicious food that is prepared for volunteers at the Festival Kitchen, but it also supports other recognition initiatives like on-site random draws, the post-festival volunteer appreciation party, and our Service Award Ceremony.

We ask that you sign up for a minimum of 3 shifts, although some Crews may require more. Each shift is approximately 4 hours long but can vary depending on the Crew’s requirements. Please read over the duties and requirements of any Crew you may be considering volunteering for to make sure that you can meet the expectations of the position for the length of your shift.

There is and it’s coming soon!


Having our volunteers work all their shifts with one Crew helps us to keep things consistent, both for our leaders and for you. For our leaders this means being able to trust that volunteers know what’s expected of them and  for our volunteers it means being given the opportunity to support their team and contribute to their success. Our Crew Leaders also depend on the experience of their team to keep things running smoothly, and to help new volunteers get the hang of the day-to-day activities & familiarize them with the expectations of their Crew.

However, if you hate routine and love the unknown, check out our Floaters team! Members of this team fill in across the festival in whatever Crew needs a little extra support—so who knows what you’ll end up doing!

Absolutely! We often have volunteers working together in Crews throughout the festival site. To increase the chances of this happening, you and your friend should sign up for the same shifts at the same time, using separate computers. However, because volunteers are placed where they’re needed, we can’t guarantee that you’ll work together; your Crew Leader may need you to work separately during your respective shifts.

If volunteers try to register using the same email address, the accounts get merged.

Yes, there are a few of things that you should keep in mind, the most important of which is: 

Every volunteer needs their own PRIMARY email address, even if they’re in the same family. If the same email address is used for more than one volunteer as their primary email, the files will merge and cancel out all but one of the registrants; however, sharing the same secondary (aka “alternate” or “CC”) email address is fine and will cause no problems.

Some other things to keep in mind:

  • Much like volunteering with a friend, we cannot guarantee that family members will be able to volunteer on the same shift, or if they do, that they’ll be assigned to the same roles/tasks.
  • We recommend that your respective Emergency Contacts are not someone who is working at the festival at the same time as you, since cell phone use while on shift is not always possible.


If you were part of our CityFolk team in 2018 and finished the season in good standing (i.e. you completed all the shifts you signed up for, had a good attitude and complied with our Volunteer Code of Conduct & Harassment Policy), you will have received an Early Bird invitation to CityFolk on Tuesday, July 16th @ noon. Early Bird opened on Wednesday, July 17th @ noon, providing you with the opportunity to return to the Crew you volunteered in last year, as well as having the first pick of available shifts before Public Registration opened on Tuesday, July 23rd @ noon.

We do not provide opportunities to register early. If you can access the internet while you’re gone, you can still go through the registration process. If you don’t have access, perhaps you can ask a trusted family member or friend to do the registration for you while you’re gone.

Good luck!

Our Early Bird invitations are a perk used to incentivize volunteers who wish to return to the same Crew. Currently, they’re only available for the Crew you volunteered in last year; however, we know this is something some of our volunteers would like to see changed. We are always on the lookout for the means to accommodate this request, as we are grateful to those of you who have been with us for a number of years.

No, you don’t need to do the training again. When filling out your registration, make sure to indicate “Yes” for the questions that asks about completing the Accessibility training module.


In order to volunteer with us, you need to be at least 14 years old by the beginning of the festival—so this year, that’s by Thursday, September 12, 2019. 

Keep in mind there are certain Crews that have different age requirements (i.e. any position involved in serving or selling alcohol has a minimum age of 18).

While we appreciate your interest and enthusiasm in joining our team, we stand by this rule. But we look forward to seeing you at the next festival, so make sure to mark next year’s event on your calendar!

The Parental Permission Form is required for all of our CityFolk volunteers who are 14-17 years of age at the start of the festival. It must be printed, signed by your parent or legal guardian (digital signatures are not accepted) and brought to Volunteer Check-In for your first shift.

You can find a copy of the Parental Permission Form HERE.

Definitely! All of our high school-aged volunteers can get credit for the dedicated hours of work they put in at CityFolk by making sure to bring their school-issued form with them to the festival and having their Crew Leader sign it immediately after each shift.


Accessibility Standards for Customer Service is a provincially-driven act created to increase awareness and services for people with disabilities. All organizations that provide goods or services directly to the public are affected by this act, and that includes volunteers for CityFolk.

You don’t need to complete the training before you register. The training can be completed anytime between when you register and when the festival starts. The training takes approximately 45 minutes and is available for free online at: http://accessforward.ca/front/customerService/.

Please note, there is no certificate or proof of completion. If you’ve done the training before, you do not need to do it again. Once you’ve completed the training, please make sure to change your registration info to reflect completion of the module.

Any changes to your account should be made on a desktop computer. In order to update your registration questions, you will need the confirmation number found in your confirmation email, which you received after you completed your registration.

  • Click on the link to your volunteer account found in the CityFolk registration email and then enter your case-sensitive confirmation number (which can also be found in that email).
  • Select the button that says “Modify Registration”. 
  • Review your registration questions and ensure the entered information is correct, then add any information that may be missing or need to be changed. Once you’ve finished, scroll down to the bottom of the page and select “Next”.
  • The next page is your shift selections. Here, you can scroll all the way down to the bottom of this page and select “Next”, which in turn will take you to a summary page, where you can select “Finish”, which will save the changes you made to your account.

PLEASE NOTE: If you do not select Finish, your changes will not be saved.


Orientation night is Wednesday, September 11th @ 6:00PM-8:00PM at Lansdowne. We highly recommend you attend the orientation session that we hold at the festival site to find out the details of your assigned duties, as well as get a tour of the festival grounds and see all the key volunteer areas. It’s also a great opportunity to meet your Crew Leader and the team of volunteers you’re going to be working with!

If this is your first year volunteering at CityFolk: Attending this 2-hour session means that instead of having to work your first shift to have access to free shows, you’ll be able to start seeing them right away!

Since we’re located centrally at Lansdowne Park, there are lots of ways, there are lots of ways to get here, though, the one option we don’t recommend is driving. There is no reserved parking onsite for volunteers and parking in the adjacent neighbourhoods is done at your own risk.

However, If you live nearby, enjoy a walk down Bank Street (see how many Marvest locations you pass by in your travels!) Biking is another option, one that gives you the opportunity to take advantage of our fantastically free Bike Park onsite. And finally, busing is quite convenient, as both the #1 and #7 stop on Bank Street, directly in front of Lansdowne.


We can’t run the festival without our volunteers, so we’re counting on your attendance! It’s expected that you’ll show up for all of the shifts you schedule yourself for, even if you signed up for more than the minimum. The 3-shift minimum refers to the number of shifts you must sign up for, not how many you must attend. If you’re not sure if you can do more than the minimum, make sure not to request more shifts than you know you can commit to.

If during the festival you can’t attend one of your shifts, email your Crew Leader to let them know as soon as possible. And remember: In order to keep your free show privileges, you must attend ALL of the shifts that you’re scheduled for!