Frequently Asked Questions

CityFolk is a general admission (GA) outdoor event held at Lansdowne Park in Ottawa, Ontario. Directions to Lansdowne Park.

September 8-10 & September 15-17, 2022

There’s more to CityFolk than music! We have food, beverages, artist and festival merchandise, promotions and contests, and greening initiatives.

Volunteer-specific FAQs are here. Shift registration will open closer to the end of July – Details to follow once available!

Visit the Ticket Site to purchase your tickets. Online ONLY – There will not be a Box Office onsite to purchase tickets this Fall.

Visit the Ticket Site to purchase your tickets. Online ONLY – There will not be a Box Office onsite to purchase tickets this Fall.

You will be emailed a ticket that can be scanned via your phone or printed at home. Tickets will be delivered in a single email, with multiple attachments if you’ve ordered multiple tickets (1 PDF attachment per ticket).

Tickets are on a delayed delivery for this event- and will be sent out on August 1.

Ticket Purchase Terms and Conditions Agreement

CityFolk is completely cashless for all purchases onsite including drinks, food and merchandise. We accept all forms of electronic payments including Apple Pay, Google Pay, tap to pay and all major credit cards.

The festival entrance is located near the east side doors of the Aberdeen Pavilion. IMPORTANT→ Please remember to scan out whenever you leave the festival site. Gates open at 5 PM DAILY except on Saturday, September 10th, when they open at 6:30pm.

There is limited underground parking available at Lansdowne Park, accessible from both Bank Street and Queen Elizabeth Driveway – First come, first served. The lot has colour-coded sections that will guide you to your destination, yellow and blue are the best places to park for access to the site. You can find more parking information at tdplace.ca/td-place-parking

Please note: No parking available on September 10th before 7PM

You can walk, bike, bus, or drive to the festival! Your transportation options are listed on our Directions page. OC Transpo service is FREE to and from the festival. Show your purchased CityFolk ticket to board transit from 3 hours before gates open and 3 hours after the final performance ends.

OC Transpo has service on the 6 Greenboro / Rockcliffe and 7 Carleton / St-Laurent routes during event hours. Both routes pick up and drop off passengers on Bank Street.

We will not have supervised bike parking this year. There are over 600 bike parking spaces around Lansdowne available for patron use.

Yes! Children who are 9 and under do not need a ticket when accompanied by a parent who has valid accreditation to the festival (ticket, pass, etc.).

Yes, you can! Please remember to scan out when leaving the site to avoid delays when re-entering.

Patrons with a disability who require an attendant can bring one attendant to the festival at no extra cost. The patron (with a paid ticket) and the attendant can obtain the accessibility pass at the festival gate.

The VIP Zone is not wheelchair friendly. We recommend patrons in a wheelchair purchase GA and use the separate viewing platform or accessibility area that is specifically designated for wheelchairs. Please read our Accessibility Policy for more information.

This area is a mid-field lounge with platform seating, private bar/facilities, and VIP section attendants.

The area is primarily a standing area that also features comfortable patio furniture, high-top tables and a limited number of bar stools which are available on a first-come, first-served basis.

The festival is not inside TD Place (the stadium) but behind it. There is no seating in general admission. Patrons may bring collapsible lawn chairs to use in the designated lawnchair section located on the north side of the hill only. If you are bringing a lawn chair:

• Share your space. Fold chairs when not in use.
• Please don’t block paths or entrances.

This is an outdoor event, rain or shine. If significant weather delays are anticipated, we’ll let you know through announcements on our social media and at the festival.

Artist and festival merchandise will be available to purchase at the Merch Booth located onsite.

Amenities to make your life easier! Locations will be indicated on our site map.

• Refillable water stations so you can keep hydrated.
• First Aid Tent – don’t hesitate to visit or ask for help if you need it.
• Info Booth and Accessibility Team – these cheerful faces can answer your questions and provide accessibility assistance.
• Portable Toilets and Handwashing Stations – self-explanatory, really.

The festival grounds are a non-smoking area.

Security will be conducting bag checks at the gates and walking the grounds to foster a safe environment. If you require their assistance, absolutely do not hesitate to let them know.

• YES Portable/collapsible chairs
• YES Cell phones
• YES Soft-sided coolers; snacks
• YES Blankets and beach towels, sunscreen, hoodies or rain ponchos
• YES Empty refillable drink containers/Factory sealed non-glass beverage bottles
• YES Small backpacks, bags, and purses. Small = no larger than 12″ x 12″ x 6″. Diaper bags and bags specifically required for medical purposes will be allowed. ALL BAGS WILL BE SEARCHED.
• YES Personal cameras without removable lenses
• YES Binoculars
• YES Umbrellas (small handheld ones – no patio, golf, or beach umbrellas please)
• YES Baby strollers (for your kids)
• YES Prescribed medication in original packaging

Items on the list below WILL be confiscated.

• NO Weapons, Colours, or Contraband
• NO Bicycles inside the festival grounds
• NO Skateboards, roller blades, scooters, carts or personalized motorized vehicles (except wheelchairs)
• NO Illegal substances or drug paraphernalia
• NO Liquids EXCEPT sealed water bottles
• NO Animals – Service dogs are permitted
• NO Hard-sided coolers
• NO Glass containers
• NO Unauthorized vending permitted
• NO Audio recording devices, video equipment, or cameras with a removable lens. Point and shoot cameras and cell phone cameras are fine
• NO Drones, UAV or remote-controlled ‘toys’
• NO Fireworks
• NO Beach balls, soccer balls, baseballs, footballs, etc.
• NO Squirt guns or water toys
• NO Tents
• NO Megaphones
• NO Non-collapsible ChairAnimals

Our main Lost & Found at the festival is located in the Admin Office, inside the Horticulture Building. Hours are 4:00 PM – 11:00 PM every day of the festival if you are looking for an item lost, or found something onsite.

We will also hold Lost & Found items at the Accessibility/Info Booth inside the gates, during festival hours. Items will then be transferred to the Admin Office at the end of each night.

POST- FESTIVAL: Please contact us with a description of the lost item that you are looking for. We will hold lost & found items in our office until Friday, September 23rd at 5:00 pm. After this date and time, all IDs, credit/debit cards, keys, and jewelry will be delivered to Ottawa Police Dept. 

All other unclaimed items will be donated to the Society of St. Vincent De Paul. 

NO REFUNDS OR EXCHANGES. Unless explicitly named as such, tickets are sold for the festival date as a whole and not for specific acts. Tickets will not be refunded in case of inclement weather or artist cancellations. Issuer reserves the right to deny or limit replacements and/or charge a fee for this service.

If the event is cancelled in full, the Holder will be entitled to a refund in full of their purchase. “Event” is defined as the date(s) chosen during purchase.

You can resend digital tickets on your order manually from your account.

Can’t find your order in your account?

Step 1: First, visit the event purchase account page where you purchased your tickets and sign in. If you logged in through Facebook during your purchase, please continue to log-in through Facebook.

Step 2: Click on “Your Account”, then “Order History”.

Step 3: Now, locate the order you would like to update and select View Order Detail.

Step 4: While viewing your Order Detail, select the Resend Passes button to send your ticket(s) to the email on file. 

If you are having trouble updating, accessing or resending your passes, we can also assist over the phone or by email. Please Contact Us.

info@cityfolkfestival.com is the best way to reach us with other questions. We highly recommend that you email us. You can also send us a DM through Facebook/Twitter. We love all your comments, so please keep ‘em coming!