Frequently Asked Questions

Where is Lost and Found? Send an email to with your full name, your contact information and a detailed description of your lost item and we will see if we have it.

Festival Contact Information: is the best way to reach us with other questions. We highly recommend that you email us. You can also send us a DM through Facebook/Twitter. We love all your comments, so please keep ‘em coming!

Where is the festival? CityFolk is a general admission (GA) outdoor event held in Lansdowne Park (behind TD Place Stadium) and Aberdeen Pavilion (where the RavenLaw stage is located). Directions

What is the festival atmosphere like? There’s more to CityFolk than music! We have vendors of all types, local craft beer, commemorative merchandise, promotions and contests, greening initiatives AND Marvest – a free event that collaborates with local businesses to spotlight Ottawa talent in unconventional venues.

How can I volunteer? Volunteer positions in some teams are still available! Volunteer-specific FAQs are here.

How do I buy tickets? Visit the Ticket Site to purchase your tickets. You may purchase online, by phone at (613) 232-6767, or in-person at the TD Place Box Office located at Lansdowne Park.

You can also purchase tickets in person at either of the two Compact Music stores located at:

  • 785 Bank St.
  • 206 Bank St.
  • Hours of Operation (for both locations): Monday to Friday 10am-7pm | Saturdays 10am-6pm | Sundays 11am-6pm

Pricing for single-day passes is typically about $50-$65 prior to fees/HST, with VIP day passes at about $99-$150 dependent on headliner.

Where is the Festival Box Office? The Box Office is located at TD Place, at the end of Exhibition Way (Hint: Look for the big glass windows!). There are bright signs at the top of the windows to help you locate the Box Office. You can purchase passes here with cash, debit, or credit card. Box Office opens at 4pm on weekdays (Sept. 13, 14, 15) and at 2pm on weekends (Sept. 16, 17).

Will Call: The festival Will Call window is where pre-purchased, guest list, and complimentary tickets can be picked up prior to entering the festival. It is located in the Box Office at TD Place. Will Call opens at 4pm on weekdays (Sept. 13, 14, 15) and 2pm on weekends (Sept. 16, 17), and will close at 10pm all nights. If you have made arrangements to pick up your passes prior to 4pm on weekdays/2pm on weekends, you can do so inside the TD Place Box Office.
Please bring your order # and photo ID to our Will Call window to pick up your passes. IMPORTANT→ the name on the account must match the photo ID of the person picking up the pass.

Gates: The main gate is located inside the West-side doors of the Aberdeen Pavilion. IMPORTANT→ Please remember to scan out whenever you leave the festival site. Gates open at 5pm on weekdays (Sept. 13, 14, 15) and at 2pm on weekends (Sept. 16, 17).

Are children permitted at the festival? Yes! Children who are 9 and under do not need a ticket when accompanied by a parent who has valid accreditation to the festival (ticket, pass, etc.). We have a kid-friendly BSOMA KidZone in the park with fun activities during the weekend afternoons. Please bear in mind the festival can be a loud and crowded atmosphere, so we recommend bringing earplugs and planning a meeting spot in advance in case of separation. Parental discretion is advised for some programming – please ensure you are familiar with the acts scheduled to play.

Accessibility: Patrons with a disability who require an attendant can bring one attendant to the festival at no extra cost. The patron and attendant can obtain the accessibility pass at the festival gates. The Ogilvie Subaru VIP Zone is not wheelchair friendly due to reserved seating in place. We recommend patrons in a wheelchair purchase GA and use the separate viewing platform specifically designated for wheelchairs. Please visit our Accessibility Policy for more information.

Ogilvie Subaru VIP ZoneWhat is in the Ogilvie Subaru VIP Zone? This area is a mid-field lounge with platform seating, private bar/facilities, and VIP section attendants. Here’s a pictorial map (not to scale) of the section:


Transportation: You can walk, bike, bus, or drive to the festival! Your transportation options are listed on our Directions page.

Seating: The Great Lawn is not inside TD Place (the stadium) but behind it. There is no seating in general admission. Patrons may bring collapsible lawn chairs to use in the designated lawnchair section located on the north side of the hill only. If you are bringing a lawn chair:

  • Share your space. Fold chairs when not in use.
  • Please don’t block paths or entrances.
  • Note – there are no lawn chairs allowed at the RavenLaw Stage due to space limitations. Thanks for your cooperation!

RavenLaw Stage inside the Aberdeen Building has limited capacity. If you plan to see a certain show at RavenLaw, be sure to get there early for your best chance at securing a spot. Space will be available on a first-come, first-served basis.

Weather: This is an outdoor event, rain or shine. If significant weather delays are anticipated, we’ll let you know through announcements on our social media and at the festival.

Merchandise: Band and festival merchandise will be available to purchase at the Merch Booth located inside Aberdeen Pavilion, next to Main Gates. Bring cash, debit or credit.

Beverages: Here’s an opportunity to wet your whistle with a variety of craft beverages! Stop by inside the Aberdeen Pavilion and try something new or get reacquainted with your favourite. Check out the selections available at the Mill Street Craft Beverage House. Non-alcoholic beverages will also be available. No homebrew allowed! Remember that only sealed (non-glass) beverage bottles are allowed through the gates.

Site Services: Amenities to make your life easier! View our Site Map for locations.

  • Refillable water stations so you can keep hydrated.
  • ATMs
  • First Aid Tent – don’t hesitate to visit or ask for help if you need it.
  • Info Booth and Accessibility Team – these cheerful faces can answer your questions and provide accessibility assistance.
  • Portable Toilets and Handwashing Stations – self-explanatory, really.

Smoking: The festival grounds are a non-smoking area.

What To Bring: Security will be conducting bag checks at the gates and walking the grounds to foster a safe environment. If you require their assistance, absolutely do not hesitate to let them know.

  • YES   Portable/collapsible chairs
  • YES   Cell phones
  • YES   Soft-sided coolers; snacks
  • YES   Blankets and beach towels, sunscreen, hoodies or rain ponchos
  • YES   Empty refillable drink containers/Factory sealed non-glass beverage bottles
  • YES   Small backpacks, bags,  and purses
  • YES   Personal cameras without removable lenses
  • YES   Binoculars
  • YES   Umbrellas (small handheld ones – no patio, golf, or beach umbrellas please)
  • YES   Baby strollers (for your kids)
  • YES   Prescribed medication in original packaging

Don’t Bring These: Items on the list below WILL be confiscated.

  • NO   Weapons, Colours, or Contraband
  • NO   Bicycles inside festival grounds. Valet bike parking is available onsite.
  • NO   Skateboards, roller blades, scooters, carts or personalized motorized vehicles (except wheelchairs)
  • NO   Illegal substances or drug paraphernalia
  • NO   Liquids EXCEPT sealed water bottles
  • NO   Pets. Service dogs are permitted.
  • NO   Hard-sided coolers
  • NO   Glass containers
  • NO   Unauthorized vending permitted
  • NO   Audio recording devices, video equipment, or cameras with a removable lens. Point and shoot cameras and cell phone cameras are fine.
  • NO   Drones, UAV or remote-controlled ‘toys’
  • NO   Fireworks
  • NO   Beach balls, soccer balls, baseballs, footballs, etc.
  • NO   Squirt guns or water toys
  • NO   Tents
  • NO   Megaphones
  • NO   Non-collapsible Chair


Festival Policies