Frequently Asked Questions

Lost & Found

Post-event we retain items for one month for pickup at our festival office. All items of value are then taken to Ottawa Police Services.

50/50 Winning Raffle Numbers

September 15 (prize: $170) – 0205711

September 16 (prize: $145) – 0992218 CLAIMED

September 17 (prize: $180) – 0457429

September 18 (prize: $225) – 0624362


Visit the volunteer FAQ page for any volunteer related questions!


There are a lot of other things going on! We have vendors of all types, local draft beer, commemorative merchandise, promotions and contests, greening initiatives AND Marvest – a free event that collaborates with local businesses to spotlight Ottawa talent in unconventional venues.


Gates open at 5 PM on weekdays, 1 PM on weekends. Headliners end at about 10 PM nightly, and late night programming (Aberdeen/Marvest) at about 1 AM.

Box Office

Tickets will be sold at the CityFolk box office, located adjacent to the TD Place box office on Exhibition Way. This opens at 4 PM on event weekdays, 1PM on event weekends.

Note that pricing is subject to change, and we cannot predict wait times on busy evenings. Purchase your tickets in advance for the smoothest festival experience.

Re-entry: patrons can leave and re-enter the festival. You MUST scan out BEFORE leaving the park if you intend to return later that day – no exceptions!

Please see a gates attendant PRIOR to exiting the festival gates if you are unclear on how this works.


You can walk, bike, bus, or drive to the festival!  Your transportation options are listed on our Directions page.


The Great Lawn is a general admission (GA) event NOT held at TD Place (the stadium) but behind it.

There is no seating in GA.  Patrons may bring collapsible lawn chairs to use in the designated lawnchair section located on the North side of the hill only. If you are bringing a lawn chair:

  • Share your space. Fold chairs when not in use.
  • Please don’t block paths or entrances.

Note – there are no lawnchairs allowed at the RavenLaw Stage due to space limitations.
Thanks for your cooperation!

RavenLaw Stage inside the Horticulture Building has limited capacity. If you plan to see a certain show at RavenLaw, be sure to get there early for your best chance at securing a spot. Space will be available on a first-come, first-served basis

Children (Ticketed shows)

Children under 10 do not need a ticket when accompanied by a parent.

We recommend bringing earplugs and planning a meeting spot in advance with young children in case of separation. Not all acts are suitable for all audiences.

BSOMA Kidzone activities are planned on weekend afternoons from 1-6PM. These activities are free! See more on the Participate page.

“Student Rush” Same-Day Tickets

School may be back in session, but the fun isn’t over just yet! Student rush passes will be available each day at CityFolk. Discounted student passes will be available at the festival box office daily. Arrive early to get a deal!

Here’s the scoop:

Availability – A limited number of “Student Rush” same day tickets will be available:
  • weeknights: 5-6 PM*
  • weekend: 1-2 PM*

*while quantities last

Students can purchase up to two (2) tickets each day at the discounted price.
Pricing: Student rush tickets are $45 each day.
Eligibility – Purchasers must be a current student. Please bring or show proof of enrolment. This can be a student card, timetable, tuition receipt, etc.


The festival is an accessible event. For more detail see our Accessibility page.


This is an outdoor event, rain or shine. If significant weather delays are anticipated, we’ll let you know through announcements on our social media and at the festival.


Band and festival merchandise will be available to purchase inside The Great Lawn. Bring cash or credit.


Will be available to buy at the festival! See our Vendors page to find out who’s coming to CityFolk.


Wet your whistle with hot cider, mulled wine, Beau’s draft beer, and Molson products inside The Great Lawn.

Need more variety? Aberdeen Pavilion has you covered with 15 CRAFT BEER sampling booths.

Non-alcoholic beverages will also be available. No homebrew allowed! Remember that only sealed water bottles are allowed through the gates.

Site Services

Amenities to make your life easier!

All vendors will accept cash and credit. We have ATMs at the festival too.

Refillable water stations so you can keep hydrated.

First Aid Tent – don’t hesitate to visit or ask for help if you need it.

Info Booth and Accessibility Team – these cheerful faces can answer your questions and provide accessibility assistance.

Portable Toilets and Hand Washing Stations – self-explanatory, really.

Security will be conducting bag checks at the gates and walking the grounds to foster a safe environment. If you require their assistance, absolutely do not hesitate to let them know.


The festival grounds are a non-smoking area.

What To Bring

YES  Portable/ collapsible chairs

YES  Cell phones

YES  Soft-sided coolers; snacks

YES  Blankets and beach towels, sunscreen, hoodies or rain ponchos

YES  Empty refillable drink containers/Sealed water bottles 

YES  Small backpacks, bags,  and purses.

YES  Personal cameras without removable lenses

YES  Binoculars

YES  Umbrellas (small handheld ones – no patio, golf, or beach umbrellas please)

YES  Baby strollers (for your kids)

YES Prescribed medication in original packaging

Don’t Bring These

Items on the list below WILL be confiscated.

NO  Weapons, Colours, or Contraband

NO  Bicycles inside festival grounds. Valet bike parking is available onsite.

NO  Skateboards, roller blades, scooters, carts or personalized motorized vehicles (except wheelchairs)

NO  Illegal substances or drug paraphernalia

NO  Liquids EXCEPT sealed water bottles

NO  Pets. Service dogs are permitted.

NO  Hard-sided coolers

NO  Glass containers

NO  Unauthorized vending permitted

NO  Audio recording devices, video equipment, or cameras with a removable lens. Point and shoot cameras and cell phone cameras are fine.

NO Drones, UAV or remote-controlled ‘toys’

NO  Fireworks

NO  Beach balls, soccer balls, baseballs, footballs, etc.

NO  Squirt guns or water toys

NO  Tents

NO  Megaphones

NO  Non-collapsible Chairs


Charitable Donations

Our annual deadline for these requests is January 31. Please contact Kevin Falkingham at
with details regarding your charitable event.

Regretfully we have limited donation allotments available, and cannot grant every request.